Trusted By:

Office du Tourisme

Privacy Policy


We take your privacy seriously. This Privacy Policy explains how we will use information about you and the steps we take to ensure it is kept secure and confidential. Privacy Policy incorporates our general Terms of Use and both should be read together.

Please read this Privacy Policy carefully. If you use any of our services, which are described in the Terms of Use, you will be regarded as having read and accepted this Privacy Policy. You must not use this Website or our Services if you do not accept our Privacy Policy.


We collect personal information about you when you give this to us in the course of registering for and/or using our Services. In the course of providing the Services to you, we may also store information about how you use our Website, for example, the pages viewed, the website from which you came to visit our Website, changes you make to information you supply to us, details of the quotes you request and your transactions, together with details of your financial information, for example, bank account or payment details.

Telephone calls that you make to our contact phone number +44(0)20 3026 5110 may be monitored and/or recorded. This will help us to train our staff and improve our service to you.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.


We may use your personal information for the following purposes:

  • a. to enable you to access and use the Services; and/or
  • b. to personalize and improve aspects of our overall service to you and our other users, as well as carrying out research such as analyzing market trends and customer demographics; and/or
  • c. to communicate with you, including sending you information about products and services which we think may be of interest to you, and sending you annual insurance renewal quotes based on information you previously provided to us if you have requested insurance quotes; and/or
  • d. to process a transaction;
  • e. to track advertising usage and effectiveness.


Where permitted by data protection and privacy law, we may also disclose information about you, or access your account:

  • a. if required or permitted to do so by law; and/or
  • b. if required to do so by any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency; and/or
  • c. if necessary in connection with legal proceedings or potential legal proceedings; and/or
  • d. in connection with the sale or potential sale of all or part of our business or the company.


If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Website. Any feedback you provide will only be used as part of our program of continuous improvement and will not be published on the Website.

All form field descriptions that may contain personal data and are used by our website are listed here:

Field Description
Date Shows date and time for the selected service.
Adults Shows the number of people in the booking and helps to calculate the price for the services. Also plans what type of car or how many cars should be provided for the service.
Accommodation Name Is used to provide pick-up service for customers.
Accommodation Address
Full Name Is used to contact the customer in order to confirm the details or changes of the services if necessary.
Phone and Country Code
I would like to receive special offers, news and other relevant information By checking this option, customer agrees to receive promotional emails form
I have read and accept the Terms & Conditions By checking this option, customer agrees with Terms & Conditions.
Cardholder Name Used to make online card payment by sending this data to the card payment processing service.
Card Number
Exp Month
Exp Year
CVV Code


Where permitted by data protection and privacy law, we may also disclose information about you, or access your account:

  • a. understand browsing habits on this Website;
  • b. understand the number of visitors to this Website and the pages visited; and
  • c. remember you when you return to this Website so we can provide you with access to previously saved quotes.


Most cookies are deleted as soon as you close your browser, these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. The cookie used to keep you signed in to your account expires after 90 days. Every time you visit, you will be kept signed in for a further 90 days. By using this Service, you consent to us using cookies.

You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our Website on your system.

To learn more visit our Cookie Policy page.


Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites, and, such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The advertisements that you see displayed on our Website are delivered on our behalf by certain third party advertising companies. No information, which identifies you, for example your name, address, email address or telephone number, is used to provide this advertising. In order to display advertising most likely to be relevant to you, these third party advertisers may place or recognize a unique "cookie" on your browser.

This cookie does not collect personal data about you nor is it linked to any identifiable information about you. It is possible to block cookies by adjusting your browser settings, as mentioned above. By using this Service you are consenting to the use of these third party cookies for these purposes.


You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Via City Tour provides the possibility of paying for the transfer service by credit/debit card. The payment methods available are clearly displayed in the web page. We accept Visa and MasterCard credit cards. No fee is due for credit card payments by Visa and MasterCard. We do not collect and store card details.

VCT offers payments through PayPal. PayPal is not only convenient to use but it also offers customers protection assistance against fraud, chargebacks and theft of financial data.


We are committed to ensuring that your information is secure. The personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk.

The Terms & Conditions also explains your obligation to keep secure any username and password which you create when registering for the Services.


You may complete a registration process as part of your use of this Website, which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone.

As explained in our Terms & Conditions, where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on this Website using your username, password and/or other identification information.

You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts.


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


By using our site, you consent to our Website's Privacy Policy.


If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.
This policy was last modified on 01/04/2016


If there are any questions regarding this privacy policy you may contact us using the information below. There is a good chance we’ve answered your question on our FAQ page, but if not, the best way to reach us for non-urgent matters us is by email at Our team will try to get back to you within 24 hours with a full response.